Order and Delivery Terms for Tooting Flower Customers

Florist Tooting Online Flower Delivery Terms and Conditions

Introduction

Welcome to the terms and conditions ('Terms') for using the Florist Tooting website and our online flower delivery service available throughout Tooting and surrounding areas. By placing an order through our e-commerce platform, you agree to be bound by these Terms, which govern the process of purchasing, payment, delivery, cancellations, liability, and more. These Terms form the basis of the contract between you (the customer) and us (Florist Tooting) for flower arrangements and related products purchased online.

These Terms apply specifically to customers making use of our online flower delivery services in Tooting and the local surrounding areas. Please ensure you read these policies carefully before ordering. If you have any questions regarding these Terms, please review them before proceeding with your order.

Order Process

1. Product Selection: Customers may browse our website to view the range of flower arrangements, bouquets, plants, and related gifts. Product descriptions, images, sizes, and prices are provided for each item. Please note that while we make every effort to display products accurately, flowers are natural products and, at times, substitutions may be made for seasonal availability or due to supply circumstances. Such substitutions will always be made with flowers of equal or greater value and within the spirit of the original order.

2. Placing an Order: To order online, select your desired product, add to basket, and follow the checkout process. During checkout, you must provide accurate details including recipient name, delivery address, preferred delivery date, any relevant instructions, and your own contact details. You are responsible for verifying the accuracy of this information; erroneous details may result in delayed or failed delivery, for which we cannot accept liability.

3. Order Confirmation: Once your order is placed, you will receive an automated order acknowledgment. This acknowledgment does not constitute acceptance of your order but confirms we have received it. Acceptance of your order and completion of the contract between you and Florist Tooting occurs when we send a formal order confirmation, usually via email or order status update, and commence preparation of your flowers for delivery.

4. Delivery Areas: Our online flower delivery covers all of Tooting, as well as surrounding areas. Deliveries outside this area will be subject to service availability and may require additional confirmation or incur additional charges.

Payments

1. Payment Methods: We accept payment by major credit and debit cards through our secure online checkout. Payment must be made in full at the time of ordering. No order will be processed until payment has been successfully received.

2. Pricing: All prices are displayed in GBP including VAT where applicable. Delivery charges are stated separately at checkout and depend on the delivery address and delivery date selected. While we strive for accuracy, Florist Tooting reserves the right to correct any pricing errors or to update prices before you place your order.

3. Security: We use secure payment providers to safeguard your transaction details. However, you must follow best practices for online security and not share your payment credentials with any third party.

Delivery

1. Delivery Timings: We deliver flowers across Tooting and nearby areas, Monday to Saturday, excluding certain holidays. Same day delivery is available where specified if orders are placed before our published cut-off time, otherwise the next available date will be offered. We cannot guarantee delivery at a specific time but will accommodate time requests where practical.

2. Recipient Not Present: If the recipient is not at the given address, our driver will follow any delivery instructions provided, such as leaving the flowers with a neighbour or in a safe place. If no instructions are available, we will attempt contact, or leave a delivery card for the recipient to arrange collection or redelivery. We are not liable for loss or damage to products left as instructed.

3. Postcode Restrictions: Please check that your chosen delivery postcode falls within our delivery area (Tooting and nearby zones) during checkout. If an address falls outside our normal area, we will contact you to discuss whether we can fulfil the order or offer a refund.

4. Delivery Delays: Florist Tooting will make every reasonable effort to deliver your order at the agreed time and date. However, seasonal demand, traffic, weather, or force majeure events beyond our control may result in unavoidable delays. In such cases, we will inform you promptly and rearrange delivery as soon as possible. No compensation will be given for late delivery arising from circumstances outside our reasonable control.

Cancellations and Amendments

1. Cancelling an Order: You may cancel or amend your flower order up to 24 hours before the scheduled delivery date for a full refund. To cancel, you must contact us using the details provided on the website, quoting your order number. Requests made after the 24-hour cut-off cannot be guaranteed for refund, as flowers may already have been purchased and arranged.

2. Non-Delivery or Errors: In the rare event that your order is not delivered on the agreed date, or if there is an error in the supplied product, please notify us within 24 hours of delivery or the expected delivery date. We will investigate and, where appropriate, offer redelivery or a refund according to the circumstances.

3. Customer Responsibilities: You are responsible for providing correct delivery information and ensuring that someone is available to receive the delivery on the chosen date. If incorrect or insufficient information is provided, or if delivery cannot be completed as a result, we reserve the right to charge for re-delivery.

Returns and Quality Guarantee

1. Quality Assurance: Florist Tooting is committed to providing fresh, high-quality flowers and products. If you are not satisfied with the quality of your flowers upon delivery, please notify us within 24 hours, ideally providing supporting photographs. We will review your concerns and, if justified, arrange a replacement or appropriate remedy.

2. Perishable Nature: Flowers are perishable and require appropriate care. Full care instructions are supplied with each arrangement. We cannot accept returns for wilting, damage, or deterioration resulting from factors outside our control, such as improper handling, delayed retrieval, or failure to follow care guidelines.

3. Refunds: Refunds, if agreed, will be processed to the original payment method within a reasonable timeframe. Refund amounts may be partial or full, depending on the circumstances and nature of the complaint.

Substitutions

1. Substitution Policy: In the event that specific flowers or packaging are unavailable due to seasonal or supply issues, Florist Tooting reserves the right to substitute with items of equal or greater value and similar style or colour palette. We endeavour to maintain the overall appearance and quality of your chosen product.

2. Notification: Where a significant substitution is required, we will attempt to contact you prior to preparation. If we cannot reach you, we will proceed with the best available alternative to ensure your order is fulfilled on time.

Liability

1. Limitation of Liability: Our maximum liability for any cause related to your order, whether arising in contract, negligence, or otherwise, is strictly limited to the value of the specific order concerned. To the extent permitted by law, we exclude all liability for indirect, consequential, or incidental losses, including but not limited to loss of profit, business, goodwill, or emotional distress.

2. Events Beyond Our Control: We are not responsible for any loss or failure to perform our obligations where such failure results from events outside our reasonable control, including but not limited to adverse weather, transportation delays, supplier shortages, or other force majeure events.

3. Customer Responsibility: You use our website and services at your own risk. It is your responsibility to ensure your use complies with all applicable laws and that any products ordered are appropriate for your needs or those of the recipient.

Personal Data and Privacy

All customer information collected during the order process is handled in accordance with our privacy policy. Your details are used solely for processing your flower order, delivery, and for customer service purposes. We do not share or sell your personal information to third parties unless required by law.

Intellectual Property

All content on our website, including images, product descriptions, logos, and designs, is the property of Florist Tooting or its suppliers and is protected by copyright and intellectual property laws. You may not copy, reproduce, or use any part of our website for commercial purposes without explicit written permission.

Changes to Terms

Florist Tooting reserves the right to update or amend these Terms & Conditions at any time. Changes will be effective as soon as they are published on the website. Your continued use of our site and services constitutes acceptance of the updated Terms.

Governing Law

These Terms and any disputes arising under or in connection with them are governed by and construed in accordance with the laws of England and Wales. You and Florist Tooting agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Applicability

These Terms apply to all online flower delivery orders placed with Florist Tooting by customers based in Tooting and its surrounding areas. If you reside outside this area, or if special arrangements are required, please contact us in advance of placing your order.

Contact and Further Information

For any questions, clarification, or assistance regarding these Terms or your online flower delivery in Tooting, please use the contact details published on our website. We are happy to assist customers across Tooting and neighbouring areas, ensuring your experience with Florist Tooting is seamless and satisfactory.