Returns, Refunds & Complaints Policy – Florist Tooting
Our Commitment to Fresh Flowers in Tooting
Florist Tooting is proud to serve households and businesses in Tooting and the surrounding area with quality flowers and exceptional customer service. We stand by our fresh flowers guarantee and do everything possible to ensure that every bouquet arrives in pristine condition, bringing beauty and cheer to your home or workplace. If you are not completely satisfied, please review our returns, refunds, and complaints policy below—your peace of mind is our priority.
Damaged-on-Arrival Policy
We take the utmost care in packaging and delivering your flowers, but in the rare event that your order arrives damaged, wilted, or with missing items, please notify us as soon as possible. For our damaged-on-arrival policy to apply, we recommend:
- Inspecting your flowers immediately upon arrival,
- Retaining all packaging and items,
- Contacting us within 24 hours of receipt with a description and supporting photographs, if available.
We will assess the issue and determine the most suitable resolution for you as quickly as possible.
Freshness Window & Quality Assurance
Every bouquet from Florist Tooting is hand-arranged to order and delivered at the peak of freshness. Our fresh flowers guarantee promises that your flowers will remain vibrant and beautiful for at least five days from the date of delivery, provided they are cared for according to the instructions included. Should your flowers wilt or deteriorate within this window despite proper care, please contact us so we can make it right.
Refunds and Replacement Options
Your satisfaction is at the heart of what we do. If you are unhappy with your flowers due to freshness or quality concerns, we offer the following options:
- Replacement: We can arrange for a fresh bouquet to be delivered as soon as possible at no additional cost.
- Refund: If you would prefer, a full or partial refund can be issued via your original payment method, depending on the nature of the issue.
Please note that requests must be made within five days of delivery to qualify for a refund or replacement. For personalised tributes or bespoke arrangements, we will do our utmost to resolve your concerns fairly according to our high standards and within industry best practices.
Complaints Process
We are dedicated to building lasting relationships with our customers in Tooting. If you have any complaints about our service, delivery, or products, you can submit your concerns through our online contact form or by visiting our shop in person. Our management team will review your complaint and respond within two working days. We take every complaint seriously and will work with you to achieve a swift and fair resolution.
Your Trusted Local Florist in Tooting
As a trusted local Tooting florist, we value the loyalty and feedback of our neighbours and clients. Whether you are ordering for your home, office, or a special occasion, we care deeply about your experience. If you have any questions about our returns, refunds, or complaints procedures, please do not hesitate to reach out. Thank you for choosing Florist Tooting—we look forward to brightening your day with our fresh flowers guarantee and dedicated service!
